About Us: What’s Up Wellness is transforming the health & wellness industry with our premium, easy-to consume gummy supplements. Ranked #2 by Inc42 as India’s fastest-growing D2C brand, we are committed to delivering holistic wellness experiences. Join us in our mission to make wellness fun and accessible We’re looking for a dynamic and detail-oriented Customer Support Executive to join our lean, high-energy team.
Roles & Responsibilities:
• Respond to customer queries in a timely and accurate way, via phone, email, chat.
• Monitor customer complaints on social media and reach out to provide assistance.
• Proficiency in using CRM software.
• Ability to multi-task and prioritize tasks effectively.
• Connecting with customers on calls as and when required.
Requirements:
• 1-2 years’ Experience as a Customer Support Specialist or similar CS role




• Familiarity with D2C industry is a plus.
• Strong communication skills, including active listening and clear articulation.
• Ability to solve problems, alleviate conflicts, and escalate tactfully.
• Ability to multitask, manage time, and prioritize.
• Ability to work individually and as a team member.
• Handled 150 connected calls (AHT 50 sec) in a day.
Why Join Us?
• Be part of India’s fastest-growing D2C brand in wellness
• Work in a dynamic, fast-paced setting with a young, passionate team
• Ownership & growth opportunities
• Competitive salary + perks in a high-impact role
• Shape the future of innovative health & wellness products

📌 Customer Support Executive (Gurugram)
🏢 What's Up Wellness
📍 Gurugram