Company Description hr believers is a growing organization based in New Delhi, India, with operations supporting clients in diverse industries. The company focuses on providing reliable, people-centered services that help businesses enhance their workforce and customer experience. Team members at hr believers work in a collaborative environment that values professionalism, integrity, and continuous improvement. The company offers opportunities to develop practical skills and build a stable career in customer support and related domains.
Role Description The Voice Process Customer Support role at hr believers is a full-time, on-site position based in Gurgaon. The role involves handling incoming and outgoing customer calls, resolving inquiries, and providing clear, accurate information about products or services. Day-to-day responsibilities include documenting interactions in the system, following standard operating procedures, and escalating issues to the appropriate teams when necessary. The role also requires maintaining a positive, professional tone,



working towards customer satisfaction targets, and collaborating with colleagues and supervisors to improve service quality. This position is suited for individuals who are comfortable working in a structured environment and can manage high call volumes while maintaining quality standards.
Qualifications
• Strong Customer Support and Customer Satisfaction skills, with the ability to handle voice-based interactions professionally.
• Excellent Interpersonal Skills to build rapport, communicate clearly, and manage diverse customer situations.
• Basic Technical Support capabilities to understand and troubleshoot common customer issues using provided tools and guidelines.
• Analytical Skills to interpret customer concerns, identify patterns, and suggest improvements to processes.
• Valuable spoken and written communication skills in English; proficiency in additional regional languages is an advantage.
• Ability to work on-sit

📌 Voice Process Customer Support (Gurugram)
🏢 Hr believers
📍 Gurugram