Role: Microsoft Dynamics 365 Solution Architect
Experience: 12+ Years
Location: Flexible / Hybrid
Role Summary
The Microsoft Dynamics 365 Solution Architect will lead the end-to-end design, architecture, and delivery of Microsoft Business Applications solutions spanning Dynamics 365 Customer Engagement (CRM), Dynamics 365 Business Central (ERP), Power Platform, Copilot, and Azure-based integrations. The role requires strong consulting, solutioning, governance, and stakeholder management capabilities to drive successful digital transformation initiatives.
Key Responsibilities
• Lead solution architecture and design across Dynamics 365 CRM, Business Central, Power Platform, and Azure.
• Conduct discovery workshops, business process assessments, and solution envisioning sessions.
• Define future-state business processes, application architecture, data strategy, security model, and integration architecture.
• Architect solutions covering Sales, Customer Service, Field Service, Marketing, Finance, Supply Chain, Operations, and ERP processes.
• Design integrations with ERP, CRM,



third-party applications, ISVs, APIs, Azure Integration Services, and Microsoft ecosystem products.
• Provide technical and functional leadership to consultants, developers, and client stakeholders.
• Establish solution governance, best practices, ALM, DevOps, security, and quality standards.
• Support pre-sales activities including RFP responses, effort estimations, solution demonstrations, and executive presentations.
• Drive adoption of AI, Copilot, automation, analytics, and modern business applications.

Required Skills
• Solid expertise in Microsoft Dynamics 365 Customer Engagement (Sales, Customer Service, Field Service, Marketing/Customer Insights).
• Extensive experience with Dynamics 365 Business Central including Finance, Supply Chain, Inventory, Procurement, Sales, Manufacturing, and Distribution processes.
• Deep knowledge of Power Platform (Power Apps, Power Automate, Power BI, Powe

📌 MS Dynamics 365 Solution Architect (India)
🏢 Zensar Technologies
📍 India