Job Requirements

About the Role

The Digital Journey Owner will lead and manage the bank’s digital transformation initiatives in alignment with long-term strategic objectives. This role involves close collaboration with cross-functional teams to identify and implement digital capabilities that enhance client experiences. The role holder will be responsible for driving innovation, ensuring operational efficiency, and delivering best-in-class digital solutions.

Key Responsibilities

Primary Responsibilities

• Drive and implement the bank’s digital strategy in alignment with organizational values, objectives, and priorities.
• Collaborate with cross-functional teams to gather requirements and promote current digital capabilities.
• Monitor and report monthly performance against digital transformation spend and value targets.
• Manage relationships with third-party digital delivery partners, ensuring performance against agreed SLAs and KPIs.
• Work closely with the IT Digital Transformation team to review performance and suggest improvements.




• Ensure adherence to regulatory guidelines and internal compliance standards.
• Prepare dashboards and reports on key metrics for senior management.
• Foster a culture of agility, elite performance, and innovation across the digital transformation team.

Secondary Responsibilities

• Develop and maintain training materials and documentation for internal business users; coordinate ongoing training sessions.
• Create and manage detailed project plans, including resource allocation and cost estimates.
• Participate actively in internal testing and UAT phases; manage defect backlogs and clarify requirements.
• Explore internal and external ecosystems to inject new insights into digital use cases.
• Communicate with IT leads to identify opportunities for collaboration and resource utilization.
• Promote best practices and standardized processes for consistent delivery of digital projects.
• Stay updated on global market trends and compe

📌 Digital Journey Owner (Mumbai)
🏢 IDFC FIRST Bank
📍 Mumbai