Role Overview
We are looking for an experienced people leader with 8+ years of experience managing large, high-intensity teams. This role will be responsible for driving workforce discipline, communication, reporting, performance management, and day-to-day operational execution across a primarily early-career workforce.
The person will act as a robust on-ground leader, working closely with Group Leads and team members to ensure expectations are clear, workplace decorum is maintained, performance issues are addressed quickly, and operational changes are implemented smoothly.
This is a highly hands-on role requiring strong presence, energy, empathy, and firmness. The role involves at least eight hours of active on-ground management each day and is best suited to someone comfortable supervising a young workforce that requires regular direction, structure, and follow-through.
Key Responsibilities
Workforce Management and Discipline
•Maintain discipline, attendance, professional conduct, and workplace decorum across the office.
•Establish clear expectations around working hours, productivity,



communication, and behavior.
•Address performance or conduct concerns firmly, fairly, and consistently.
•Ensure policies are understood and implemented at every level of the workforce.

Group Lead Management
•Manage and coach Group Leads responsible for different teams or pods.
•Set clear expectations, responsibilities, performance targets, and reporting requirements for each lead.
•Conduct regular reviews of team health, productivity, quality, attendance, and behavioral concerns.
• Hold leads accountable for resolving issues within their teams and escalating risks
early.

Reporting and Communication
• Build structured daily, weekly, and monthly reporting processes.
• Ensure leadership receives timely and accurate updates on workforce performance,
risks, staffing, attendance, and delivery.
• Create smooth communication flows between senior management, Group Leads,
and frontline team

📌 Sr. Manager (Gurugram)
🏢 Ethara AI
📍 Gurugram