Job Summary

• Assist assigned RMs to achieve financial targets by providing strong support to them.
• Actively participate in the prevention of money laundering and fraud by strict adherence and close diligence to the Bank's policies and procedures and the regulations.
• Ensuring high quality customer service to PVB clients.
• Ensuring internal and external compliance on all transactions.
• Assist in deepening existing client relationship through excellent customer service.
• Manage CDD (RBI & Periodic) reviews process within the prescribed timelines.

Key Responsibilities

Strategy

• Be multi-skilled to handle all kinds of transactions and services in the bank as per applicable guideline.
• Provide professional accurate and timely support to client Advisors.
• Provide prompt, effective and courteous service to PVB customers.
• Ensure transactions are processed with a high level of accuracy and commitment within standard turnaround time in order to satisfy customer needs.
• Manage the preparation of Client Due Diligence (CDD) reviews and ensure deadlines are met,



and timely follow up of issues raised.
• Liaising with other Departments where necessary, promptly inform Client Advisors and the management team of any client complaints including resolution with service levels and accurate input.
• onto the Complaints Database.
• Deal with and process payments, deposits, and credit card applications accurately and within deadlines and follow up with any queries.
• Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints.
• Ensure he/she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention. He / She must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer.
• Call Backs to clients to verify high value payments, change o

📌 Associate - Client Services - Private Banking 1 (Mumbai)
🏢 Standard Chartered India
📍 Mumbai