Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive perks and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We are looking for highly skilled Senior Software Engineer -Conversational AI Platform to lead the delivery of AI-powered solutions across enterprise and customer-facing platforms. This role is primarily focused on execution, Agile delivery, engineering excellence, and AI adoption, while also mentoring a high-performing engineering team.

Primary Responsibilities

• Delivery and Execution
• Own end-to-end delivery of Conversational AI Platforms(Voice/Chat)
• Drive Agile execution through planning, prioritization,



dependency, and risk management
• Ensure predictable delivery, quality outcomes, and operational excellence

• Technical Leadership
• Lead the design and implementation of AI-powered chatbot and voice bot solutions
• Drive adoption of cloud-native architectures, CI/CD, Terraform, and Shift-Left practices
• Ensure solutions are scalable, secure, and compliant with enterprise standards

• AI Adoption and Innovation
• Accelerate the adoption of AI across products and business processes
• Drive solutions leveraging Conversational AI, Generative AI, and intelligent automation
• Promote Responsible AI and AI Development Lifecycle (AIDLC) practices
• Leverage enterprise-approved AI tools to enhance productivity and innovation by streamlining workflows and automating repetitive tasks. Evaluate emerging trends to drive continuous improvement and strategic innovation.

• Stakeholder Managemen

📌 Senior Software Engineer Lead-Amazon Connect, Lex, Dialogflow AI (Chennai)
🏢 Optum India
📍 Chennai