REPORTS TO : Cluster Head/Regional Head – Branch Banking
REPORTING INTO
Direct Reporting
• RM
• BDE/AAM/AM
Dotted line reporting of
• BOO/BOSM
• ROLE PURPOSE & OBJECTIVE
• This role is responsible for driving the entire business targets for liabilities assigned to the branch; Manage exceptional customer service, proactive sales environment and productive branch operations, while adhering to regulations/compliance requirements; Focus on retaining existing customers, increasing the customer base and cross-selling Ujjivan’s products and services; Oversee branch operations, cash management and service quality; work closely with product and marketing teams to drive campaigns at their branches.
• The incumbent monitors daily performance of branch staff and manages a team of 5 to 7 employees.
• This role is applicable only to Gold & Silver Branches.
• SIZE OF THE ROLE
FINANCIAL SIZE
NON-FINANCIAL SIZE
• Entire liability target for the branch
• CASA Book – as per the branch
• TASC Book – as per the branch
• BB-FIG Book – as per the branch
• Segment wise book (NR, Senior Citizen, HNI etc) – as per the branch
• Number target for all the respective products.
• CA
• SA
• TASC
• Snr Citizen
• HNI
• NR
• KEY DUTIES & RESPONSIBILITIES OF THE ROLE
Business
• Implement branch specific marketing & communication strategies to continuously strengthen the Ujjivan brand.
• This role is responsible for driving the entire business targets for liabilities assigned to the branch.
• Manage exceptional customer service, proactive sales environment and efficient branch operations, while adhering to regulations/compliance requirements
• Focus on retaining existing customers, increasing the customer base and cross-selling Ujjivan’s products and services
• Oversee branch operations, cash management and service quality; work closely
📌 Branch Manager (Jaipur)
🏢 Ujjivan Small Finance Bank
📍 Jaipur
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