Service Delivery Leader / Senior Manager - Finance & Accounting Operations (P2P, O2C & R2R) – C2
Job Summary
Lead and manage a large-scale Finance & Accounting delivery organization of approximately 200 FTEs across Procure-to-Pay, Order-to-Cash, and Record-to-Report processes. Accountable for service delivery, customer satisfaction, operational excellence, financial performance, transformation initiatives, governance, compliance, and talent development while ensuring achievement of contractual SLAs and business outcomes.
Key Responsibilities
1. Service Delivery Management
• Own end-to-end delivery of P2P, O2C, and R2R operations including transitioning of large, complex F&A; transitions
• Ensure achievement of SLA, KPI, productivity, quality, and compliance targets.
• Drive process standardization and continuous improvement across all towers.
• Manage business continuity, risk mitigation, and issue resolution.
• Oversee governance reviews, operational dashboards, and customer reporting.

2. Client & Stakeholder Management




• Act as the primary point of contact for client leadership and senior stakeholders.
• Lead Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and governance meetings.
• Build trusted advisor relationships with clients.
• Drive customer satisfaction and proactively address escalations.

3. Financial & Commercial Management
• Manage revenue, margin, productivity, and cost optimization targets.
• Identify opportunities for automation, digitization, and efficiency improvements.
• Support contract compliance, scope management, and change requests.
• Drive value creation initiatives resulting in measurable business advantages.

4. Transformation & Continuous Improvement
• Drive Lean, Six Sigma, RPA, GenAI, Agentic AI deployment, workflow automation, and analytics initiatives.
• Lead process transformation programs across finance operations.
• Improve control environment, process efficiency, and user experience.
• Sponsor innovation and dig

📌 Senior Service Delivery Manager (India)
🏢 Wipro
📍 India