IND Lead Software Engineer - GCC026

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

Role Summary

We are seeking a highly skilled Agile Software Engineer for our Contact Center teams with expertise in AWS cloud services, CI/CD automation, and up-to-date contact center platforms. This role will design, build, and support scalable solutions within a cloud-based, omni-channel customer experience platform (e.g., Amazon Connect).

The ideal candidate combines strong hands-on engineering experience (Python, DevOps, cloud-native architectures) with experience in contact center technologies (Amazon Connect, Genesys Cloud, NICE, or Five9). We have a strong AI-first engineering mindset and are seeking engineers experienced with — or eager to adopt — AI-driven development practices and tooling.

Key Responsibilities

Software Engineering & Development

• Develop, test,



and maintain Contact Center solutions within Amazon Connect with Amazon Flow builder, Lambda, and Dynamo
• Support:
• IVR/contact flow development
• Routing logic and telephony integrations
• Voice, chat, and email channel capabilities

• Contribute to contact center migration and modernization efforts
• Design integrations across contact center platforms and enterprise systems
• Build and maintain APIs, microservices, and serverless solutions
• Ensure solutions meet performance, scalability, and security standards

AWS & Cloud Engineering

• Implement solutions using AWS services, including:
• IAM (Identity & Access Management)
• Lambda / serverless compute
• API Gateway
• S3, DynamoDB, or RDS

AI-First Engineering (Preferred)

• Leverage AI tools to accelerate development productivity and quality
• Apply AI-assisted approaches for:
• Code generation and refactoring
• Test case generati

📌 IND Lead Software Engineer (India)
🏢 The Hartford India
📍 India