Inviting applications for Service Delivery Leader - F&A; - I2C

Roles & Responsibilities:
• Develop and manage effective cash applicaon strategies and KPIs for BPO team, aiming to decrease cash on account and increase automatic application of payments.
• Utilize SAP and HRC reports and data analysis to uncover key drivers contributing to unapplied cash and opportunities to help improve cash application through automation.
• Work alongside our operational partners within the deductions teams to problem solve, improve metrics and enhance our operational capabilities around customer level deductions.
• This position will have a strong interface with Customer Service, Sales, Finance and other areas within the organization.
• Maintain transparent and detailed records of validation procedures performed and own the key performance indicators within the cash application and deductions sub tower.
• Triage and escalate system performance issues to third party provider, High Radius. Coordinate with IT team and business users to help solve system defects and system performance issues.




• Clear understanding of under tolerance and automatic write off rules configuration in High Radius and SAP.
• Ability to validate if rules are working as designed and able to quickly identify key drivers causing transactions to not properly process automatically.
• Ensures timely and accurate application of payments to assigned customer accounts in compliance with SLA’s and organizational performance metrics.
• Strategically reviews cash application reports and metrics to uncover insights and opportunities for improvement both from a process and system performance perspective.
• Enforce governance framework for cash application rule book and coordinate with deductions and collections team to ensure cash and disputes are accurately applied.
• Coordinate with bank and third-party service providers to address and resolve data discrepancies.
• Act as Bill to Cash liaison and escalation point of contact for

📌 Service Delivery Lead-C (Noida)
🏢 Genpact
📍 Noida