Company Description Medcity International Academy (MIA) is a premier training and coaching institution headquartered in Kannur, Kerala, India, with multiple centers across Kerala and Karnataka. It is recognized as one of India’s leading providers of English language proficiency and professional assessment test training, with a robust emphasis on international exam success and global employability. MIA delivers high-impact preparatory programs for major language tests and healthcare licensing exams, supported by experienced trainers certified by global organizations. The Academy combines evidence-based teaching, digital tools, personalized coaching, language labs, mock examinations, and an app-based learning ecosystem to support both online and classroom learners. Its mission is to expand global opportunities for learners across healthcare, IT, engineering, hospitality, aviation, tourism, and communications through impactful education and strategic training.
Role Description The Customer Relationship Management (CRM) Manager is a full-time,



in office role based at the MIA campus in Kottayam. This role is responsible for managing and optimizing the CRM systems, ensuring accurate learner and prospect data, and using insights to improve engagement and conversion across courses and programs. The CRM Manager will oversee lead management workflows, monitor the sales funnel, segment markets, and coordinate with admissions, marketing, and academic teams to deliver timely communication and follow-ups. Daily tasks include tracking performance metrics, generating reports, refining campaigns, and supporting front-line staff with CRM tools and best practices. The role also involves identifying process improvements, ensuring data privacy and compliance, and contributing to a consistent, learner-centric experience.
Qualifications

• Candidates should possess strong Analytical Skills to interpret CRM data, track performance metrics, and support data-driven decision-making.
• Candidate

📌 Customer Relationship Management Manager (Kottayam)
🏢 Medcity International Academy
📍 Kottayam