We're looking for a hands-on Development Lead to own the technical delivery of an Amazon Connect contact center platform in financial services. You'll set the architecture and lead a team of developers. You'll also partner with operations, risk and compliance to ship customer journeys that are secure, resilient and audit-ready. You'll still review code and help unblock the hardest problems.

What you'll do
• Lead a team of Amazon Connect and integration developers: plan and prioritize work, set engineering standards, review code and mentor engineers.
• Own the solution architecture across voice, chat and digital channels, including flows, Lex bots, Lambda services and integrations with core banking, CRM and fraud systems.
• Build security and compliance in by design (PCI DSS scope reduction, encryption, PII redaction, least-privilege access, audit trails) and represent the platform in audits and risk reviews.
• Design for resilience and scale, covering multi-region and disaster recovery strategy, capacity planning and service quotas.
• Establish CI/CD, infrastructure as code,



automated testing and release controls that fit a regulated change-management process.
• Turn business goals like containment, average handle time and first-contact resolution into a technical roadmap, estimates and delivery plan.
• Partner with the AI/LLM team to introduce generative AI safely (agent assist, summarization, intelligent self-service) within model risk and AI governance requirements.
• Act as the escalation point for major production incidents and lead root-cause analysis.
• Manage technical relationships with AWS, implementation partners and third-party vendors.

What you'll bring
• 8+ years in software engineering, including 3+ years designing and delivering Amazon Connect solutions in production.
• 2+ years leading development teams, with ownership of delivery, code quality and mentoring.
• Financial services experience delivering contact center or customer servicing platforms

📌 AWS Connect Lead (Bengaluru)
🏢 VRIZE
📍 Bengaluru