Hi Harshitha,

Good day

Warm greetings from CSS Corp, Chennai

Below is the Job Description for your reference,

Role : VOIP Enginer
Domain: Telecom VOIP Platform
Location: Bangalore
Shifts: 24x7 ( US Shift )

Mandatory Requirements:
• Prior contact center experience - EMEA/NAM (handling inbound calls/chats).
• Excellent written and verbal communication skills in English.
• Basic knowledge of VoIP Setup, Basic Networking knowledge, and basic experience in Windows and macOS.

Technical Knowledge Requirements:
• Moderate understanding of networking fundamentals, including:
• Packet Switching
• VoIP protocols (H323, SIP, RTP)
• OSI Model
• MAC Addressing and Subnetting
• TCP/IP, DNS
• Networking tools such as Ping/Traceroute, DHCP, Telnet
• Basic Routing Concepts
• Positive understanding of VoIP technologies, networking, and telecommunications.
• Clear knowledge of how VoIP calls are connected and terminated
• Understanding the role of SIP in VoIP call setup and management

Additional Competencies:
• Basic knowledge of SaaS products.




• Experience conducting screen-sharing sessions to assist customers with setup and troubleshooting.
• Familiarity with Salesforce Service Cloud (or similar CRM systems), Knowledge Base systems, and Customer Portals for case management.
• Certifications in CCNA/CCNP are an added advantage.

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients’ critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to lar

📌 Voip Engineer (Bengaluru)
🏢 Movate
📍 Bengaluru