Job Description – Service Delivery Manager, Field Services
Company: Teceze
Position: Service Delivery Manager – Field Services
Department: Service Delivery / Operations
Employment Type: Full-Time
Reporting To: Head of Service Delivery / Operations Director
Role Overview
Teceze is looking for an experienced Service Delivery Manager – Field Services to manage and drive the successful delivery of onsite IT field services projects across multiple customer locations.
The role will be responsible for end-to-end service delivery covering Field IT Support, Smart Hands, Deskside Support, Data Center Support, Network Support, IMACD, Break/Fix, Rollouts, Deployments, and Dispatch Services.
The SDM will act as the primary operational interface between Teceze, customers, engineers, subcontractors, and internal teams. The individual will be accountable for meeting contractual SLAs, maintaining service quality, managing engineer performance, ensuring timely resource deployment, and improving overall customer satisfaction.




This is a highly operational and customer-facing role requiring solid experience managing distributed field engineering teams and multi-site IT support engagements.
Key Responsibilities
Service Delivery Management
• Manage end-to-end delivery of Field Services engagements across assigned customers, countries, regions, or service towers.
• Ensure all onsite IT support tickets, dispatch requests, projects, and scheduled activities are delivered within agreed SLA and quality standards.
• Act as the primary operational point of contact for customers.
• Conduct daily and weekly service reviews with customers and internal stakeholders.
• Track incidents, service requests, escalations, project activities, and engineer performance.
• Ensure customer commitments are clearly communicated and delivered.
• Maintain complete visibility of all active projects, open tickets, pending dispatches, and engineer assignments.
• Ensure services are delivered in accordance with contra

📌 Service Delivery Manager, Field Services (Bengaluru)
🏢 TECEZE
📍 Bengaluru