RESTAURANT SUPERVISOR – JOB DESCRIPTIONCompany: IDLI GHAR Foods Pvt. Ltd.

Industry: QSR / Restaurant – South Indian Food

Location: Ahmedabad

Position: Restaurant Supervisor

Reports To: Store Manager / Management

Job PurposeThe Restaurant Supervisor is responsible for the smooth day-to-day operation of the outlet.

The Supervisor must ensure that customers receive fresh food, fast service, hygienic surroundings and a positive experience, while maintaining staff discipline, SOPs, food quality and operational standards.

The Supervisor should behave like an owner of the shift, not simply a person who gives instructions.

- Key Responsibilities1. Outlet OperationsEnsure the outlet opens and closes on time.
- Check that all opening and closing procedures are completed.
- Ensure all counters and service stations are ready before operations begin.
- Monitor smooth operations during breakfast and evening service.
- Ensure required food items, packaging and supplies are available.
- Coordinate with the kitchen and service team.
- Prevent unnecessary delays in customer orders.
- Immediately resolve operational problems during the shift.
- 2. Customer ServiceWelcome and communicate respectfully with customers.
- Ensure orders are served quickly and correctly.
- Monitor customer waiting time.
- Handle customer complaints politely and professionally.
- Take immediate corrective action when a customer faces a problem.




- Collect customer feedback whenever required.
- Escalate serious complaints to management.
- Never argue with a customer.

3. Food QualityThe Supervisor must regularly check:

- Taste
- Freshness
- Temperature
- Portion size
- Presentation
- Consistency
- Sambar and chutney quality
- Idli softness
- Vada quality and oiliness
- Dosa quality, where applicable

Food that does not meet company standards should not be served to customers.

- 4. Speed of ServiceContinuously monitor order preparation and serving time.
- Coordinate between cashier, kitchen and service staff.
- Identify bottlenecks during rush hours.
- Ensure staff remain active and alert during peak periods.
- Ensure customers are not unnecessarily waiting for food, sambar, chutney or additional items.

5. Hygiene & CleanlinessCheck cleanliness of:

- Kitchen
- Service counter
- Dining/standing area
- Floors
- Tables
- Wash area
- Utensils
- Equipment
- Dustbins
- Staff uniforms
- Food storage areas

The Supervisor must ensure cleaning schedules and hygiene SOPs are followed throughout the shift—not only before opening or after closing.

- 6. Team SupervisionAllocate duties to employees at the beginning of the shift.
- Conduct short team briefings when required.
- Ensure employees understand their responsibilities.
- Monitor employee performance.
- Train current employees.
- Guide

📌 Restaurant Supervisor (Ahmedabad)
🏢 Idli Ghar Foods Private
📍 Ahmedabad