Job Description: Team Leader – Collections (Loan Recovery)

About Fairdebt Solutions Private Limited

Fairdebt Solutions Private Limited provides data-driven, compliant debt recovery solutions for leading fintechs, NBFCs, and digital loan apps across early-to-late recovery buckets.

Key Responsibilities (What You Will Do)

- Team Supervision: Lead 15–25 Tele-Collection Executives; drive daily login hours, call volumes, and floor productivity.

- Target & Portfolio Recovery: Achieve daily/monthly recovery targets across assigned fintech loan app portfolios (Buckets 0 to 3+ & NPA).

- PTP & Quality Control: Conduct call audits, barge-ins, and daily huddles to improve pitch quality, negotiation, and PTP (Promise-to-Pay) conversion.

- Escalations & Settlements: Manage escalated borrower calls, payment link generation, and settlement approvals.

- Compliance Enforcement: Enforce strict adherence to RBI Fair Practices Code and ethical collection guidelines (zero tolerance for harassment).





- Reporting: Track agent-wise targets vs. achievements, PTP conversions, and daily recovery reports in MS Excel.

Candidate Requirements

- Experience: 2–3 years in Tele-Collections, with 1+ years as a TL / ATL in fintech, NBFC, or agency handling loan recovery.

- Domain Knowledge: App-based digital loans, bucket movement, PTP tracking, and settlement workflows.

- Skills: Robust team leadership, negotiation, proficiency in MS Excel/Dialers, and fluency in regional languages (Hindi/English).

- Education: Any Graduate or Higher Secondary with relevant collections TL experience.

Role & Location Details

- Company: Fairdebt Solutions Private Limited

- Location: [Change accordingly]

- Employment Type: Full-time, On-site

- Salary: Competitive Fixed Salary + Monthly Performance Based KPI

📌 Collection Team Leader (Noida)
🏢 Fairdebt solutions
📍 Noida