Job Title: E-Commerce Telecalling & Customer Operations Executive

Location: Ahmedabad

Brand name : www.tatvahealthcare.com

Insta Profile : https://www.instagram.com/tatva_health_care?igsh=YjlsMXZpNGYyMGV2&utm;_source=qr

Working Days: Monday to Saturday

Shift Timings: 3:30PM – 6:30PM (Part-Time / Evening Shift)

Job Type: Part time / Contact Center / Customer Operations

Job OverviewWe are looking for a proactive and detail-oriented E-Commerce Telecalling Executive to join our team. In this role, you will be responsible for handling customer outbound and inbound calls, driving e-commerce sales conversions, managing Return to Origin (RTO) verification, and collecting customer feedback.

If you have strong communication skills and a customer-first mindset, this is a great opportunity to earn attractive incentives while working part-time.

- Key ResponsibilitiesOutbound Sales Calling: Connect with warm leads and potential customers to drive e-commerce sales, address product inquiries, and up-sell/cross-sell products.
- RTO (Return to Origin) Management: Call customers to confirm COD (Cash on Delivery) orders, verify delivery addresses,



and re-attempt non-delivered orders to reduce RTO rates.
- Customer Feedback & Support: Conduct post-purchase follow-up calls to collect feedback, address grievances, and improve customer satisfaction.
- Daily Reporting: Maintain accurate records of call outcomes, order confirmations, and customer feedback in the database/CRM.
- Requirements & QualificationsEducation: Graduate / Undergraduate (12th Pass or Diploma candidates with relevant experience are welcome).
- Experience: Minimum 6 months of experience in telecalling, outbound sales, customer support, or e-commerce operations.
- Language Skills: Good communication skills in English and Regional Languages (Gujarati/Hindi).
- Skills: Strong persuasion skills, active listening, basic computer knowledge, and a target-driven mindset.
- Perks & CompensationFixed Salary: Competitive fixed pay.
- Incentive Structure: High earning potential through performance-based incentives for generating additional orders and reducing RTOs.
- Flexible Hours: Fixed 3-hour evening shift (3:30PM – 6:30 PM).

📌 E-Commerce Executive (Ahmedabad)
🏢 E-Soft Outsourcing and Solutions
📍 Ahmedabad