Customer Support Executive (Navi Mumbai)

Customer Support Executive (Navi Mumbai)

02 Oct
|
VK Venture Private
|
Navi Mumbai

02 Oct

VK Venture Private

Navi Mumbai

JD for Customer Support

Respond to customer queries in a timely and accurate way, via phone, email or chat

Identify customer needs and help customers use specific features

Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

Update our internal databases with information about technical issues and useful discussions with customers

Monitor customer complaints on social media and reach out to provide assistance

Share feature requests and effective workarounds with team members

Inform customers about current features and functionalities

Follow up with customers to ensure their technical issues are resolved

Gather customer feedback and share with our Product, Sales

📌 Customer Support Executive (Navi Mumbai)
🏢 VK Venture Private
📍 Navi Mumbai

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