Job Summary

We are looking for a friendly, professional, and customer-focused Hotel Receptionist to manage front-desk operations and provide excellent service to hotel guests. The ideal candidate should have good communication skills, a pleasant personality, and the ability to handle multiple tasks efficiently.

- Key ResponsibilitiesWelcome and greet guests in a warm and professional manner.
- Handle guest check-in and check-out procedures efficiently.
- Manage room reservations, cancellations, and modifications.
- Answer telephone calls, emails, and guest inquiries.
- Provide information about hotel facilities, services, room rates, and local attractions.
- Handle guest requests, complaints, and concerns promptly and professionally.
- Coordinate with housekeeping, maintenance, and other departments regarding guest requirements.
- Maintain accurate guest records and update the hotel/property management system.
- Prepare bills, collect payments, and issue receipts.
- Maintain the cleanliness and qualified appearance of the front desk.
- Follow hotel policies, safety procedures, and security standards.
- Assist guests with luggage,



transportation, wake-up calls, and other services when required.
- Prepare shift reports and maintain proper handover records.
- RequirementsHigh school diploma or equivalent; hospitality qualification is an advantage.
- Previous hotel/front-office experience is preferred.
- Good verbal and written communication skills.
- Basic computer knowledge and familiarity with hotel booking/PMS software.
- Professional appearance and positive attitude.
- Strong customer-service and problem-solving skills.
- Ability to work in shifts, including weekends and holidays.
- Ability to remain calm and professional under pressure.
- Key SkillsGuest Relations
- Communication Skills
- Front Office Operations
- Reservation Management
- Billing & Cash Handling
- Customer Service
- Computer/PMS Skills
- Problem Solving
- Teamwork
- Time Management
- Working ConditionsFull-time position.
- Rotational shifts may apply.
- Requires regular interaction with hotel guests and other departments

📌 Hotel Receptionist (New Delhi)
🏢 a2z job solutions
📍 New Delhi