Job Description – Non-Voice Process (Hi-Tech)Position: Non-Voice Process Executive

Industry: Hi-Tech / Technology

Experience: Minimum 1 Year

Employment Type: Full-Time

Position OverviewWe are looking for experienced professionals to join our Hi-Tech Non-Voice Process team. The candidate will be responsible for handling customer/client requests through email, chat, tickets, and other written communication channels, while ensuring accuracy, quality, and timely resolution.

- Key ResponsibilitiesHandle customer queries and service requests through email, chat, and ticketing systems.
- Understand and resolve customer issues related to Hi-Tech products/services.
- Provide accurate information and appropriate resolutions within defined timelines.
- Maintain proper documentation of customer interactions and case details.
- Follow established SOPs, quality guidelines, and process requirements.
- Coordinate with internal teams for issue resolution whenever required.
- Ensure timely closure and follow-up of assigned cases.
- Maintain high standards of accuracy, productivity, and customer satisfaction.
- Identify recurring issues and escalate them to the appropriate team.
- Maintain confidentiality of customer and company information.




- Candidate RequirementsMinimum 1 year of experience in a non-voice, email, chat, technical support, back-office, or similar process.
- Experience in the Hi-Tech/Technology domain will be preferred.
- Excellent written English communication skills.
- Good typing speed with strong accuracy.
- Basic knowledge of computers, MS Office, email, and internet applications.
- Ability to understand technical information and provide explicit written responses.
- Strong analytical and problem-solving skills.
- Good attention to detail.
- Ability to work independently as well as in a team.
- Comfortable working in rotational shifts, if required.
- Preferred SkillsEmail & Chat Support
- Ticket Management
- Technical/Hi-Tech Product Support
- Customer Query Resolution
- MS Office
- Basic Troubleshooting
- Documentation & Case Management
- Written Communication

QualificationGraduation preferred from any recognized university.

- Key CompetenciesWritten Communication
- Problem Solving
- Attention to Detail
- Time Management
- Customer Handling
- Multitasking
- Process Adherence

Experience Required: 1+ Year

Process: Non-Voice – Hi-Tech

📌 Customer Care Executive Non Voice (Hyderabad)
🏢 Acutementors India Private
📍 Hyderabad