02 Oct
|
InsureX360
|
Bengaluru
02 Oct
InsureX360
Bengaluru
All roles
Team Lead — Debt Management
Bengaluru Full time Operations
About The Role
You'll own a pod of debt management agents — their targets, their coaching, and crucially, their conduct. At KVJ Agile Care, a team lead is judged as much on QA scores and zero-escalation streaks as on recovery numbers.
What you'll do
li]:list-disc">
• Run daily huddles, call reviews and live coaching for 12–18 agents
• Own pod-level SLA adherence and recovery targets
• Enforce calling policy, disclosure scripts and RBI Fair Practices norms
• Partner with QA to close conduct gaps before they become escalations
• Report cleanly to clients on performance and audit trails
What we're looking for
li]:list-disc">
• 3+ years in collections, with at least 1 leading a team
• Fluency in English plus two regional languages
• A genuine belief that empathy and recovery are not in conflict
• Comfort with dashboards, QA rubrics and structured reporting
Why KVJ Agile Care
We sell compliance as our product,
which means leaders here are backed — not pressured — when they hold the line on conduct. If you've ever been told to hit a number "by any means," this is the opposite of that.
Sound like you?
Send us a short note and your CV. We read every application.
Apply now
About The Role
You'll own a pod of debt management agents — their targets, their coaching, and crucially, their conduct. At KVJ Agile Care, a team lead is judged as much on QA scores and zero-escalation streaks as on recovery numbers.
What you'll do
li]:list-disc">
• Run daily huddles, call reviews and live coaching for 12–18 agents
• Own pod-level SLA adherence and recovery targets
• Enforce calling policy, disclosure scripts and RBI Fair Practices norms
• Partner with QA to close conduct gaps before they become escalations
• Report cleanly to clients on performance and audit trails
What we're looking for
li]:list-disc">
• 3+ years in collections, with at least 1 leading a team
• Fluency in English plus two regiona
📌 Team Lead — Debt Management (Bengaluru)
🏢 InsureX360
📍 Bengaluru