We are looking for a Systems Support Engineer to take full ownership of creating and delivering cloud telephony accounts, performing onboarding, troubleshooting, and providing product demos. This is a remote, entry-level role where you’ll be directly responsible for setting up new accounts, configuring platforms, and ensuring customers have a seamless experience from activation to adoption. You will also handle live calls, chats, and support tickets, and provide technical expertise as needed.
Key ResponsibilitiesAccount Creation & Delivery
• Create and configure new customer accounts from start to finish, including setting up numbers, users, IVR flows, and integrations.
• Deliver the full cloud telephony solution, ensuring smooth account setup and customer activation.
• Ensure all customer configurations are tailored to their specific needs, with proper setup of features and services.
Onboarding & Product Demos
• Onboard current customers, guiding them through the platform and conducting in-depth training sessions on features and functionalities.
• Lead product demos for both new and closed customers, showcasing the value of the platform and helping them understand the best use cases.
• Provide hands-on demonstrations for prospects to ensure they understand how the product fits their business needs.
Systems Support & Troubleshooting
• Act as the primary point of contact for Systems Support issues via support tickets, live calls, and chat.
• Troubleshoot and resolve technical issues related to call flows, SIP, IVR, platform configuration, and user setup.
• Ensure timely resolution of all technical issues and escalate more complex cases to senior team members as necessary.
Customer Interaction & Satisfaction
• Handle live chats, inbound calls, and emails, providing prompt and effective solutions to customers.
• Ensure customers are fully supported during the onboarding process and throughout their lifecycle with the product.
• Provide ongoing customer support, ens
📌 System Support Engineer – Cloud Telephony (India)
🏢 Aancall
📍 India