Role Summary
We are looking for an experienced AI Program Manager to drive AI-led transformation across the bank by identifying, prioritizing, and implementing high-impact AI use cases. The role will partner with business, operations, technology, risk, compliance, customer service teams, and external partners to improve customer experience, automate processes, enhance productivity, and deliver measurable business outcomes.
The ideal candidate combines robust program management skills, understanding of banking processes, stakeholder management capabilities, and working knowledge of AI technologies to successfully drive enterprise-wide initiatives.
Key Responsibilities
· Identify and prioritize AI opportunities across customer service, operations, payments, collections, fraud, risk, compliance, and employee productivity functions.
· Analyze customer journeys and business processes to identify manual, repetitive, and inefficient activities that can be simplified or automated through AI.
· Drive end-to-end delivery of multiple AI initiatives from ideation to deployment and adoption.




· Manage program plans, milestones, dependencies, risks, governance, and stakeholder communications.
· Track multiple workstreams, identify critical path activities, proactively resolve bottlenecks, and drive "path to green" actions for at-risk initiatives.
· Collaborate with business, technology, operations, data science, risk, compliance, and external partners to ensure successful implementation.
· Evaluate AI solutions, platforms, and vendors, translating business needs into AI-enabled solutions.
· Ensure AI initiatives align with regulatory, security, governance, and business requirements.
· Measure business impact, monitor adoption, and provide regular updates to senior leadership.
· Foster a culture of innovation, accountability, collaboration, and continuous improvement.
Qualifications & Experience
· Bachelor’s degree in engineering, Technology, Management, or related field; MBA prefe

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