When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.
We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.
Job Details:
The Service Delivery Lead (SDL) is the single point of accountability and customer success leader for all services delivered by Global Services and sub-contractors into a designated customer account or program(s). The SDL is responsible for ensuring that services delivered by Global Services consistently achieve customer outcomes, contractual commitments, and long-term value realization.
As the primary operational and success partner to the customer, the SDL orchestrates service delivery across all aspects of service delivery including Customer Contact Centers, Technology & Service Operations, and the Field Services Center of Excellence to deliver a cohesive, outcome-driven service experience. The role balances operational excellence with proactive customer engagement, ensuring SLA performance compliance, financial health discipline, operational stability, and continuous improvement, while serving as the primary operational interface between the customer and Global Services strengthening trust and partnership over multi-year transit programs.
This is a mid program-level role responsible for driving delivering reliable, measurable and commercially sound service performance across multi-year transit programs.
Job Details:
Key Responsibilities
Customer Success Ownership & Governance
• Act as the single point of account
📌 Service Delivery Lead (Hyderabad)
🏢 Cubic Transportation Systems
📍 Hyderabad
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