Title - Senior DevOps Engineer / IT Operations
Shift : Night shift: 12:30 AM to 8:30 AM IST
Type - 6 months contract to hire
Location- Remote

Key Responsibilities
Pillar 1: Platform Monitoring & Reliability (SRE / DevOps)
• Own production health across our AWS setting: ECS Fargate, Lambda, Aurora, RDS, and ElastiCache. You decide what gets watched and what is worth waking someone for.
• Own the alerting design and dashboards in CloudWatch, Grafana, OpenSearch, and our on-call platform: severity, thresholds, grouping, and routing, with noise fixed at the source, never muted. An alert nobody acts on is yours to fix, not to forward.
• Run platform incidents in your window: declare severity, direct the investigation, escalate when the call belongs to a service owner or the US on-call, and write the postmortem with named owners. You drive the incident; you don't just document it.
• Own release verification and rollback: error rates, latency, and task health after every deploy.
• Automate toil in Python or Bash, and build the checks that catch a missed batch window,



an expiring certificate, or a failed backup.
• Own the Terraform behind your monitoring, alarms, and IAM, reviewed like application code.

Pillar 2: IT Operations & Employee Support
• Run employee IT support against published response and resolution SLAs, routing only what needs a vendor or the US team.
• Own the identity lifecycle in Okta, Google Workspace, and Entra ID: joiner, mover, and leaver flows, access reviews you run and data owners approve, and provisioning automated through their APIs, including Microsoft Graph.
• Own the Windows and macOS endpoint baseline in Intune and Kandji, plus the engineering Linux fleet: enrollment, patch and compliance policy, and asset and license accuracy with disposal evidence.
• Escalate suspected phishing, malware, and account compromise to Information Security immediately, per the incident response plan. Speed matters more than certainty here.
• Handle consumer

📌 Senior DevOps Engineer (India)
🏢 TriluxTech
📍 India