iManage DMS
Location
Hybrid (APAC Shift) Bangalore - 5:00 AM - 2:00 PM
Employment Type
Full-Time
About the Role
We are seeking a highly motivated and technically skilled Support Engineer – iManage DMS to join our Document Management Systems (DMS) Support team. The successful candidate will be responsible for providing L1, L2, and L3 support for iManage environments, troubleshooting user and server-side issues, and ensuring the stability and performance of DMS platforms used by global clients.
This role requires strong technical troubleshooting skills, customer focus, and experience supporting enterprise document management environments, particularly within legal or skilled services organizations.
Key Responsibilities
• Provide L1, L2, and L3 support for iManage Work platform and related technologies.
• Troubleshoot and resolve client-reported incidents, service requests, and system issues within agreed SLAs.
• Investigate and resolve:
• User access and authentication issues
• Workspace and document-related issues
• Search and indexing problems
• Outlook integration issues
• File import/export and synchronization issues
• Performance and availability concerns
• Support iManage server infrastructure and related backend services.
• Perform root cause analysis for recurring incidents and implement preventive measures.
• Coordinate with infrastructure, application, and vendor support teams for complex issue resolution.
• Monitor system health and proactively identify potential risks.
• Create and maintain technical documentation, knowledge base articles, and troubleshooting guides.
• Participate in maintenance activities, upgrades, patching, and release deployments.
• Support production, test, and DR environments.
• Provide incident management support during critical outages and high-priority issues.
• Collaborate with global teams and stakeholders to ensure seamless service delivery.
Required Skills & Experience
Technical Skills
• 5+ years of experience suppor
📌 iManage DMS Support (India)
🏢 Morae
📍 India