Inviting applications for the role of Service Delivery Leader- Insurance- Life

Responsibilities
• Will be responsible for managing the overall operations for an account
• Would be accountable for managing clients and internal stakeholders and partnering with them to successfully manage the Global delivery for aligned account.
• Should be able to run zero surprise operations and ensuring all basic operations practices are set and practiced in the account
• Drive cost and revenue goals
• Should be able to steer growth conversations with the clients, create POV’s to be taken to the clients.
• Plan and lead the execution of employee engagement, rewards, and recognition to help drive performance and mitigate attrition.
• Develop staff by assessing Leadership competencies and promote training and career planning; coaches employees for career development. Provides input into hiring decisions.
• Monitor performance of the cluster according to established standards. Provides performance feedback on Supervisors and Associates. Prepares fair, accurate and thorough performance reviews.




• Accountable for meeting business goals. Coordinates with other units to ensure an alignment of processes to minimize revenue loss.
• Monitor and ensure compliance with department, business unit, and regulatory agency standards and practices
• Establish detailed process understanding to be able to understand team & client’s prospective & add value
• Innovate processes to introduce modern age technologies & solutions available
• Participate in solution workshops and contribute to developing future state processes

Qualifications we seek in you
• 10-12 years of experience in managing Life and Annuity Insurance operations including but not limited to Policy Admin and Claims. Preferably ALMI/FLMI with US Insurance - Group Benefits experience
• Have expertise in setting up recent teams and managing independent transition and growth in the account
• Should have experience in Team Handling/ people facing

📌 Service Delivery Lead-Life Insurance (Noida)
🏢 Genpact
📍 Noida