Role: Blackbelt – Transformation/Continuous Improvement
Location: Pune
Grade: BPO4/5
Experience: 8+ Years

Skillset:
Over 8+ years of quality and process improvement experience
Certified Black Belt in Lean Six Sigma
Should have led / mentored 2-3 LSS BB projects
Good knowledge of various process improvement tools and techniques
Excellent communication and presentation skills with an ability to influence change and to
convey ideas and requirements to diverse stakeholders.
8+ years of experience in process improvement function having a positive understanding of Lean
Six Sigma and Design Thinking concepts.
Good understanding of the BFSI Insurance domain along with skills to enhance the process
performance with Operational efficiency/ Continuous Improvement and Technology centric
solutions.
Experience in defining customer journeys, mapping business processes, and proposing
pragmatic alternatives for quantifiable business impact.
Experience of transformation projects working with multiple levers such as Lean Six Sigma,
RPA, Conversational AI, and Analytics.




Lead multiple simultaneous transformation projects remotely.
Experience in handling clients, ability to understand client problems, derive digital imperatives
and define a digital roadmap.

Responsibilities:
Change agent delivering Transformation / Process Improvement collaborating with Customer
and Internal stakeholders to improve Business Metrics and outcomes.
Deliver Quantifiable Business value to Customers by alignment to Client goals and establish
strong clients connect through governance.
Lead Kaizen workouts to eliminate non-value add activities and reduce cycle time. Improve the
process efficiency and drive towards business excellence.
Conduct quality campaigns to generate ideas and implement a culture of continuous
improvement.
Analyze KPIs using statistical methods / tools - analyze defect data and devise a corrective and
preventive action plan using RCA principles.
Quality Assurance and Quality Improvement supp

📌 Six Sigma Black Belt (India)
🏢 Tata Consultancy Services
📍 India