Job Description – Service Delivery Coordinator, Field Services
Company: Teceze
Position: Service Delivery Coordinator – Field Services
Department: Service Delivery / Operations
Employment Type: Full time
Reporting To: Service Delivery Manager / Field Services Manager
Role Overview
Teceze is looking for a highly organized and proactive Service Delivery Coordinator – Field Services to support the day-to-day delivery of onsite IT support and field services projects across multiple customer locations.
The Service Delivery Coordinator will act as the operational coordination point between customers, Field Engineers, Service Delivery Managers, recruitment teams, vendors, and internal support functions.
The role will be responsible for coordinating engineer assignments, managing dispatch tickets, tracking SLA performance, following up on open activities, maintaining service documentation, and ensuring that customer requests are completed on time and in accordance with agreed service levels.
The ideal candidate should have experience supporting Field IT Services, Deskside Support, Smart Hands,



Network Support, Data Center Support, IMACD, Break/Fix, Rollouts, and Project-Based IT Deployments.
Key Responsibilities
Field Services Coordination
• Coordinate day-to-day Field Services activities across assigned customer accounts and locations.
• Receive and review service requests, tickets, work orders, and project requirements.
• Identify appropriate engineers based on location, technical skills, availability, and customer requirements.
• Assign engineers to tickets and projects within agreed SLA timelines.
• Maintain constant communication with assigned engineers from dispatch through completion.
• Ensure engineers receive complete job information before visiting customer sites.
• Coordinate planned and reactive Field Services activities.
• Ensure all service requests are properly tracked from creation through closure.

Dispatch Management
Manage the complete dispatch lifecycle

📌 Service Delivery Coordinator, Field Services (Chennai)
🏢 TECEZE
📍 Chennai