Senior IT Support Technician

Who We Are

Arcadia is the AI-powered energy intelligence platform for businesses. We replace fragmented tools and manual workflows with one platform to pay utility bills, buy energy, and advance sustainability — across every location, at enterprise scale.

Trusted by Fortune 2000 companies, Arcadia combines unified data, AI-powered analytics, and expert advisory to help enterprise teams save money, mitigate risk, and cut carbon.

We Deliver This Through Three Comprehensive Solutions

Utility Bill Management: Automating the entire utility bill lifecycle — from data capture and validation to payment processing and auditing.

Energy Procurement Advisory: Bringing together comprehensive data, AI-powered analytics, market expertise, and a strong partner network to make sophisticated procurement options accessible to all.

Sustainability Reporting: Verified emissions data with seamless integration into leading sustainability platforms.

Tackling the world's most complex energy challenges requires diverse thinking.



We're building teams of people from different backgrounds, industries, and disciplines — united by a belief that energy management should be simple, intelligent, and a genuine driver of business value.

Job Summary

Join our dynamic IT team and play a pivotal role in delivering exceptional IT support to Arcadia's global workforce. As a Senior IT Support Technician, you will provide comprehensive technical support while acting as a champion for efficiency. We are looking for someone who doesn't just "fix" problems but looks for ways to automate manual tasks and leverage AI and Jira to improve our overall service delivery. This is a rapid-paced, onsite, night-shift role based in our Chennai office in India, supporting our global users as part of our 24x5 team coverage. This is a fixed night-shift role: 5 nights per week, no weekends, no on-call rotation.

Responsibilities

• Senior Technical Support: Provide expert troubleshooting for

📌 Senior IT Support Engineer (Chennai)
🏢 Arcadia
📍 Chennai