We are seeking an experienced HR Systems (Workday, Payroll, UKG etc) Support Manager to lead our HR systems support operations, ensuring seamless delivery of Level 1 and Level 2 support services for our global HR technology ecosystem. This people management role requires a seasoned professional who combines strong technical troubleshooting expertise with proven leadership capabilities to build and guide a high-performing support team delivering exceptional service to Revvity employees worldwide.
Key Responsibilities
Leadership & People Management
• Lead, mentor, and develop a team of HR systems support analysts and specialists providing Level 1 support
• Set clear performance objectives, conduct regular performance reviews, and provide coaching to drive team excellence and professional growth
• Manage resource allocation, shift scheduling, and workload distribution to ensure 24/7 global support coverage across time zones
HR Systems Support Operations
• Oversee end-to-end support operations for HR systems including:
• Workday HCM — Core HR, Talent, Compensation, Benefits,
Time Tracking, Absence Management
• Payroll Systems — ADP, Dayforce and other regional payroll platforms
• UKG (Ultimate Kronos Group)
• Other HR Tools — Advantages administration platforms, learning management systems, employee self-service portals
• Manage incident and service request queues, ensuring tickets are prioritized, assigned, and resolved within SLA targets
• Establish and monitor key performance indicators (KPIs): first response time, resolution time, ticket backlog, customer satisfaction scores
• Implement escalation protocols for complex issues requiring Level 3 support or vendor engagement
Incident & Problem Management
• Lead root cause analysis for recurring issues and implement permanent fixes to reduce ticket volume
• Coordinate with HR, IT, and vendor teams to resolve critical incidents and minimize business disruption
• Manage major incident response, including communicati
📌 HR Systems Support Manager (Thane)
🏢 Revvity
📍 Thane