About Clinikally
Clinikally is one of India's fastest-growing consumer health platforms, transforming the way consumers access expert dermatological care and personalized skincare solutions. We are committed to delivering an exceptional customer experience through seamless support, operational excellence, and continuous process improvement.

About the role:
This is a role that offers endless learning opportunities. A customer service executive is a critical part of Clinikally.com's user's journey. We require action-orientated and flexible problem-solvers who will assist customers in resolving any and all customer facing problems within a quick-paced environment. You will assist customers via phone, email and chat, utilising a variety of software tools to navigate customer flows, as well as researching and reviewing policies to communicate effective solutions.

What you will do:
● Capability to identify what customers need and deliver suitable solutions efficiently and with professionalism.
● Proper urgency, dedication, and attention to quality when addressing customer requirements.




● Skill in managing disputes and establishing realistic expectations with customers.
● Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
● Collaborate cross functionally with the brand marketing & tech team to ensure that new customers are onboarded successfully.
● Identifying opportunities to increase customer satisfaction and revenue.
● Ensuring high repeat and retention from customers.
● Building up domain expertise and providing training & ongoing support as required.
● Providing feedback on critical customer pain-points to internal teams.

Ideal candidate:
● You have at least 1 year experience within a Customer Success role
● Competency in utilizing email, chat, and phone calls for customer interactions.
● Skilled at comprehensively understanding and appropriately reacting to custom

📌 Customer Support Executive (Gurugram)
🏢 Clinikally (YC S22)
📍 Gurugram