Job Description
Value Proposition

Enhanced visibility and control: The CMDB provides a unified, real-time view of IT infrastructure, assets, and their relationships, helping IT leaders track changes and manage incidents more effectively.
• Improved operational efficiency: By mapping the links between business services and IT infrastructure, the CMDB helps accelerate the diagnosis of service issues, understand the impact of changes, and align IT priorities with business needs.

Job Details
Position Title: Lead Analyst - IT Asset Management
Career Level: P3
Job Category: Hybrid
Role Type: Full Time
Job Location: Bengaluru

About the Team:
FCI ITAM supports global operation collaboratively aligning with defined, approved process and procedures from driven from US.

Team is proactive, positive, and cooperative and combining strong analytical skills with the ability to communicate and influence stakeholders across various departments. They must be a self-starter who takes ownership and is adaptable to the fast-changing IT landscape.

Impact




This position is responsible for the technical aspects of solution delivery solution delivery supporting CMDB and Foundation Data supporting CSDM initiatives within the ServiceNow platform. responsibilities will include the planning, design, and development for data integrations, customization, and the automation of data processing to ensure relevant and consistent delivery of data to the platform. This is a highly collaborative role to support a data driven approach for the IT organization with measurable business outcomes.

Key Deliverables
Reporting into the Sr. Manager/AVP of IT Operations, the role will be responsible for
• Technical expertise in the ServiceNow CMDB and CSDM features and tools.
• Implements continuous improvement development initiatives while maintaining the integrity of the CMDB database schema and Foundation Data within the CSDM framework.
• Design and implement solutions for data integrations including ETL,

📌 Lead Analyst (Bengaluru)
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