? Hiring: ServiceNow Business Analyst – ITSM

We are looking for an experienced ServiceNow Business Analyst with robust expertise in ITSM & SLM, along with reporting/data analytics capabilities.

? Location: Bangalore / Mumbai / Chennai
? Work Mode: Remote
? Experience: 10+ Years
? Salary: up-to 16LPA

Key Responsibilities:
• Business Analysis for ServiceNow ITSM modules – Incident, Problem, Change, Request, Knowledge & SLM
• Requirement gathering, user stories & acceptance criteria
• Ticket, defect, enhancement & BAU support
• SLA/OLA configuration, monitoring, breach tracking & compliance reporting
• Incident trend analysis, Problem RCA & Change Impact Analysis
• UAT, defect tracking, release validation & production support
• ServiceNow workflows, forms & functional configurations
• Power BI dashboards for ITSM, SLA & operational KPIs




• SQL/data analysis and basic Microsoft Fabric/data architecture support

Mandatory Skills:
✅ ServiceNow ITSM & SLM
✅ SLA/OLA configuration & SLA reporting
✅ Business Analysis / Requirement Gathering / Agile
✅ Power BI – DAX & Data Modeling
✅ SQL & Data Analysis
✅ ITIL processes
✅ Basic Microsoft Fabric / Data Architecture

? Interested candidates can share their updated CV along with current location, total/relevant experience, notice period and expected rate.
[email protected]
Hiring #ServiceNow #ServiceNowJobs #BusinessAnalyst #ITSM #SLM #PowerBI #SQL #MicrosoftFabric #ITIL #RemoteJobs #BangaloreJobs #MumbaiJobs #ChennaiJobs

📌 ServiceNow Business Analyst – ITSM (Bengaluru)
🏢 TECEZE
📍 Bengaluru