Summary

Reporting to the Head Vendor Alliance FSP, the CAL Vendor Alliance Lead Associate Director is responsible for the management of outsourced clinical services and deliverables of supported External Relationship Management Teams (ERMT).

• Working within a matrix setting, the VAL Vendor Alliance Lead AD is accountable for all operational aspects of all supported ERMTs
• Supplier Service or Equipment expert for the assigned services within the ERMTs to drive value beyond cost from Novartis’ external supplier base
• Supporting the implementation of the agreed outsourcing strategies
• Responsible for supplier governance, management and issue management/escalation across global GCO and locally and cross-divisionally as required (e.g. Country, Development, NIBR, Sandoz).
• Function as a point of escalation for supplier issues which cannot be resolved at the individual Clinical Trial Teams level
• Leverage knowledge, experience and understanding of service category(s) and suppliers to provide support to the operational management within the ERMT(s)




• Lead supplier due diligence activities with ERMT

About The Role

Major accountabilities:

• 1. Lead business review meetings with vendors based on KPI and KQIs
• 2. Lead and/or support internal cross-functional ERMT meetings
• 3. Manages escalated global vendor issues, or selected country vendor issues
• 4. Identifies systemic patterns, driving root cause analysis and sustainably and effectively addresses pain points
• 5. Using technological enablers to drive automated and systematic issue resolution
• 6. Function as service category expert providing expertise and training to stakeholders
• 7. Ensures compliance with all required SOPs and business guidance documents
• 8. Provides Health Authority inspection support
• 9. CAPA management from audit & inspections
• 10. Drives value through process improvement and innovation within category
• 11. Proactive risk management within category
• 12. Supporting global and loc

📌 Vendor Alliance Lead (India)
🏢 Novartis India
📍 India