Job Title: Senior Team Manager

Job Location: Mumbai (Vikhroli)

In this role, you will provide input to and ensure implementation of Service line strategy to achieve short term and long term objectives (optimize resource management, service scaling, and enhancements to create value for our Business Partners), develop scenarios and forecasts, and facilitate development and implementation of strategic plans in line with GSC strategy, standards and protocols.

Key Responsibilities:

• Contribute to design of Service line strategy, plans and objectives
• Review delivery of the service line following GSC protocols and standards
• Assist in monitoring and ensuring standard business processes
• Facilitate development and implementation of medium and long term GSC and/ or divisional strategy and goals
• Provide accurate and timely inputs and information to serve as basis for financial/FTE planning and budget calculations
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets




• Monitor medium to long-term business trends/ outlooks, gather competitive intelligence to contribute to strategic business planning discussions with leadership
• Review corporate governance, balanced score card performance and participate in the annual business planning cycle
• To understand the requirement of the station’s / countries documentation and devise guidelines to the teams to ensure compliance
• Monitor through periodic reports to ensure timely closure of jobs resulting in achieving of the KPI’s
• Participate in Internal Audit activities to ensure management system is effectively maintained
• Develop improved tools and planning methods, increasing effectiveness and efficiency
• Assist in providing support to various department within the organization pertaining to process Improvements
• Work closely with colleagues in the same department to identify solution, best practice and KPI for the country to

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