We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"
Job Description
• Oversee daily hotel operations and ensure seamless service delivery across all departments
• Supervise and coordinate front-of-house and back-of-house staff to maintain service standards and operational efficiency
• Address guest concerns and complaints promptly, ensuring resolution and guest satisfaction
• Monitor and maintain security protocols, guest safety, and property protection throughout the shift
• Conduct regular property inspections to ensure cleanliness, maintenance standards, and compliance with hotel policies
• Manage emergency situations and coordinate appropriate responses in accordance with hotel procedures
• Prepare and submit detailed shift reports documenting incidents, guest feedback, and operational issues
• Liaise between departments to ensure effective communication and cooperative problem-solving
• Support revenue management initiatives and assist with occupancy optimisation strategies
• Conduct staff briefings and provide guidance on service excellence and operational procedures
• Ensure compliance with health, safety, and hygiene regulations across all areas of the hotel
• Manage key control systems and maintain security of restricted areas and valuables
• Assist with staff training, induction, and performance management as required
• Respond to maintenance requests and coordinate wi