Job Description Summary

Responsible for supporting field maintenance operations for ITM, ATM, and Scan Coin equipment by coordinating technician dispatch, managing warehouses and inventory activities, and administering maintenance ticketing and inventory management systems. This role supports operations across multiple warehouse locations, an extensive inventory with a large variety of parts, technician truck inventories, and a fleet of supported machines.

Job Description

Essential Duties and Responsibilities

• Coordinates daily dispatch and routing of maintenance tickets to technicians based on location, priority, technician availability, required parts, and operational impact. Monitors ticket status and adjust assignments as needed to support timely issue resolution.
• Monitors technician workloads, open ticket queues, aging service requests, and required follow-up activities to support service level objectives.
• Supports maintenance ticketing and inventory system administration, including system configuration, workflow updates, machine record changes, inventory setup, testing,



data integrity, and ongoing system changes; builds, updates, and maintains machines sites.
• Configures and updates system records for recent machines, replacement equipment, relocated equipment, retired equipment, and changes to supported ITM, ATM, and Scan Coin assets.
• Coordinates configuration updates for maintenance workflows, ticket routing rules, inventory locations, machine profiles, part records, and related system data.
• Reviews and validates system changes to ensure machine records, inventory data, ticket workflows, and reporting outputs remain accurate and aligned with operational needs.
• Coordinates testing activities for ticketing and inventory system updates, including test planning, execution, documentation of results, issue tracking, user acceptance testing, and implementation support.
• Manages inventory operations across multiple warehouse locations, technician truck

📌 Maintenance Operations Analyst (Ratlam)
🏢 Redstone Federal Credit Union
📍 Ratlam