About Firstsource
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

Job Description – Senior AWS Connect Developer
Experience: 2–7 years

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services.



Firstsource specialises in helping customers stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines and India. Our 'right shore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies.

Job Overview:
The role has the accountabilities of leading the design, development and implementation of complex, cloud-based Contact Center as a Service (CCaaS) solutions using Amazon Connect and the broader AWS ecosystem, while mentoring junior developers and acting as a key technical point of contact across client engagements.

Key Roles and Responsibilities:
• Lead the design, configuration and implementation of complex, multi-channel Amazon Connect contact ce

📌 AWS Connect developer (Hyderabad)
🏢 Firstsource
📍 Hyderabad