Job Title: Production support Engineer
Location: DLF Cybercity, Porur, Chennai- India
Experience: 3 – 5 Years
About the Job:
We are seeking a talented and dedicated Digital & Mobile Bank Production Support Engineer to join our team. In this role, you will be responsible for ensuring the smooth operation and availability of our digital and mobile banking services. You will play a critical role in troubleshooting and resolving technical issues, providing support to customers and internal teams, and contributing to the ongoing improvement of our digital and mobile banking platforms.
Job Responsibilities:
• Production Support: Monitor digital and mobile banking systems and applications for availability, performance, and security. Proactively identify and resolve technical issues, incidents, and outages to minimize service disruptions. Collaborate with cross-functional teams to investigate and address root causes of issues.
• Customer Support: Provide timely and efficient support to customers experiencing technical difficulties with digital and mobile banking services.
Communicate effectively with customers, offering assistance and guidance to resolve their issues.
• Documentation and Reporting: Maintain detailed documentation of support processes, incident reports, and resolutions. Generate reports on system performance and incident trends for management review.
• Continuous Improvement: Participate in post-incident reviews to identify areas for improvement in processes and systems. Suggest and implement enhancements to improve system stability, performance, and security.
• Collaboration: Work closely with development and QA teams to ensure seamless deployment of current features and updates. Collaborate with external vendors and partners to address integration and technical issues.
Preferred Experience and Qualifications:
• Bachelor’s degree in computer science, Information Technology, or a related field.
• Proven experience in production support or a similar role w
📌 Production Support Engineer (Chennai)
🏢 Tonik
📍 Chennai