Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy perks, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This role will be responsible for development, maintenance, and execution of manual / automation / performance scripts for Contact Centre applications.

Primary Responsibilities

• Identify the business challenges and potential scope for Automation
• Use enterprise-approved AI tools to streamline workflows, automate tasks and drive continuous improvement
• Evaluate emerging trends to inform solution design and strategic innovation
• Own end-to-end quality strategy, test planning, execution,



and release readiness for BOT and enterprise applications
• Develop, maintain, and execute automated test scripts, contribute to test coverage expansion, follow automation standards, and support framework enhancements to improve quality, efficiency, and scalability
• Drive deployment validation, production readiness assessments, and post-release quality monitoring activities
• Mentor, guide, and manage QA team members while promoting technical excellence and continuous learning
• Collaborate with developers, architects, product teams, and stakeholders to ensure high-quality deliverables
• Establish QA standards, governance practices, metrics, and continuous improvement processes across projects
• Analyze quality trends, risks, and performance metrics to support strategic decisions and operational excellence
• Comply with all applicable Company policies, procedures, and business directives, changes includi

📌 Senior Quality Engineering Lead (Chennai)
🏢 Optum India
📍 Chennai