• This role is responsible for day to day operational and administrative activities in the branch which include coordination with IT, infrastructure, security, secured stationary (operations), unsecured stationary (Admin) and housekeeping.
• Accountable for quality customer service within stipulated time frame while adhering to regulatory and procedural compliance.
• Responsible for coordination of audits at the branch and availability of requisite resources in the branch without affecting regular branch business.
• SIZE OF THE ROLE
FINANCIAL SIZE
NON-FINANCIAL SIZE
• Daily cash transaction
• CRL Limit
• Branch Audit
• Cheque stoppage/bounce
• Aadhaar enrolment
• Generate quality sales leads
• Handling of both internal and external queries
• Customer Service
• KEY DUTIES & RESPONSIBILITIES OF THE ROLE
Business
• Take overall responsibility for administration and control of the branch operations, including its infrastructure and personnel
• Handle walk-in sales in absence of liabilities/assets sales personnel
• Drive leads from walk-in customers
• Handle walk-in sales in absence of liabilities/assets sales personnel
• Oversee adherence to customer’s life event management at branch
Customers
• Handle walk-in customers in the absence of the CCR; build & manage robust relationships with the customers by providing exceptional customer service
• Ensure customers are assisted/educated to use ATMs and motivate them to use ATMs for smaller transactions
• Ensure adherence to TAT for all branch transaction, grievance redressal and customer queries
• Address customer complaints and queries escalated by branch staff in a timely manner (Tracking and reporting); ensure reduction in
📌 Branch Operation Manager (Hathras)
🏢 Ujjivan Small Finance Bank
📍 Hathras
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