• Job Title : Sr.Functional Analyst (ISG)
• Job Summary : This hybrid role as a senior functional analyst in the integrated services group focuses on designing configuring and optimizing IBM Sterling order management solutions to support complex omnichannel commerce. The position requires seven to nine years of experience translating business requirements into scalable Sterling OMS functions ensuring system stability high order accuracy and seamless integration with enterprise applications to enhance customer experience and business efficiency.
• Experience : 7
• 9 years
• Required Skills : Technical Skills: IBM Sterling OMS Admin IBM Sterling Sterling OMS Domain Skills:
• Nice to have skills : Domain Skills:
• Technology : RCGTH Advisory and Consulting
• Shift : Day
• Responsibilities :
• Collaborate with business stakeholders to analyze omnichannel order fulfillment needs and translate them into detailed functional designs within IBM Sterling order management solutions that support accurate and effective processing of complex order lifecycles.




• Configure core IBM Sterling OMS features to support order capture inventory visibility sourcing rules and customer service workflows while ensuring that functional behavior aligns with agreed business policies and service level targets.
• Design functional specifications for Sterling OMS integrations with upstream and downstream enterprise systems such as commerce platforms payment services and warehouse applications to maintain consistent data flows and transaction integrity.
• Review existing Sterling OMS configurations and functional rules to identify bottlenecks and optimization opportunities then propose targeted enhancements that improve order throughput reduce exceptions and raise customer satisfaction.
• Partner with technical teams to validate that Sterling OMS administrative settings environment parameters and deployment configurations reflect intended functional behavior and can scale for peak transaction volume

📌 Sterling OMS Developer (India)
🏢 Cognizant
📍 India