Role Summary
We are looking for an experienced ServiceNow AI Architect to lead the design, architecture, and implementation of AI-powered solutions across the ServiceNow platform. The ideal candidate will have deep expertise in ServiceNow AI capabilities, Generative AI, Large Language Models (LLMs), enterprise architecture, workflow automation, and digital transformation. You will define the enterprise AI strategy, architect scalable and secure AI solutions, and drive the adoption of intelligent automation across business functions.

As a strategic technology leader, you will work closely with business stakeholders, enterprise architects, platform teams, and developers to transform business processes using ServiceNow's AI ecosystem while ensuring governance, security, and responsible AI practices.

What will your role look like?
- Define and drive the enterprise AI roadmap within the ServiceNow ecosystem, aligning AI initiatives with business strategy and digital transformation goals.
- Architect scalable, secure,



and governed AI solutions leveraging ServiceNow's native AI capabilities and Generative AI technologies.
- Evaluate emerging AI technologies and recommend adoption strategies that maximize business value.
- Design AI-powered solutions across IT Service Management (ITSM), Customer Service Management (CSM), Employee Experience (HRSD), Field Service Management (FSM), and enterprise business workflows.
- Lead the implementation and adoption of:
- ServiceNow Now Assist
- AI Agents
- Predictive Intelligence
- Virtual Agent
- Document Intelligence
- Process Mining
- Automation Engine
- Intelligent Search
- Generative AI Controller
- Design enterprise AI architectures that integrate securely with internal and external systems using REST APIs, IntegrationHub, and cloud services.
- Establish AI governance, security, compliance, and responsible AI best practices across the platform.
- Collaborate with Enterprise Architects, Product Owners, Business Analysts, and Deve

📌 ServiceNow AI Architect (India)
🏢 DataLunix
📍 India