Role Description The Customer Support Advisor is a full time, remote role responsible for delivering high-quality support to clients and their customers through email, chat, and phone. Day-to-day tasks include responding to inquiries, resolving issues promptly, and ensuring a smooth, positive experience for all contacts. The role involves documenting interactions, updating customer records, and following established procedures to meet service-level expectations. The Customer Support Advisor will collaborate with internal teams to escalate complex cases, provide feedback on recurring issues, and contribute to continuous improvement of support processes. This position requires a proactive, service-oriented approach and the ability to manage multiple conversations efficiently in a remote environment.

Qualifications
• Strong customer support and customer contact skills, with the ability to handle inquiries and issues professionally and efficiently.




• Ability to maintain high levels of customer satisfaction through empathetic communication and solution-focused service.
• Experience in client counseling or advisory interactions, helping clients understand options and make informed decisions.
• Clear, confident communication skills, both written and verbal, suitable for remote support across multiple channels.
• Previous experience in customer service, support centers, or BPO environments is highly beneficial.
• Comfort working in a remote setting with reliable internet access and time management skills.
• Basic competency with CRM systems, ticketing tools, and standard office software.
• High school diploma or equivalent required; additional education in business, communications, or related fields is an advantage.

📌 Customer Support Advisor (Noida)
🏢 ANR Business Consulting
📍 Noida