Why You Belong Here

At Victoria’s Secret & Co, you’ll join a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You’ll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy.

We believe everyone deserves a place where they truly belong. We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business. Here, you’ll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain real-world experience, and learn from the best in the business.

Description

POSITION TITLE: Technology Support Specialist

REPORT TO: Supervisor/Manager

Overview

In this role you will provide Level 1 technology support to our VS&Co;, Home office associates and Retail Stores through various channels such as phone, email, web portal, and voicemail.

The Service Desk runs 24*7, throughout the year.





As a Technology Support Specialist, you will join a team responsible for providing break fix support and timely resolution. It is critical that we cultivate a supportive and inclusive work setting to strengthen our workforce and better reflect overall service to our customers. We are committed to retaining associates, attracting diverse talent, empowering the growth and advancement of all our associates.

Responsibilities

You will be responsible for answering all incoming contacts from the Home Office and Stores.

Create, Document, and Categorize incidents appropriately

Effectively troubleshoot to resolve the incidents

Escalate incidents and assign them to the next level of support, as needed

Meet or exceed Service Level agreements, Objectives & Goals and ensure Process Compliance.

Proficiency in resolving issues related to Windows, MAC, and Point of Sale devices.

Identify potential issues and

📌 Technical Specialist (Bengaluru)
🏢 Victoria’s Secret
📍 Bengaluru