Purpose Of The Job

To provide high-quality skilled counselling, "in-the-moment" support, and intake services.

Serves as the central point for clinical triage and scheduling for Lyra service users.

Core Responsibilities

Helpline & Crisis Management

Serve as the primary first point of contact for employees and their dependents accessing the Lyra helpline via telephone, live chat, or email.

Provide immediate "in-the-moment" clinical support to callers in distress, utilizing psychological first aid and stabilization techniques.

Conduct comprehensive clinical risk assessments for every contact to identify potential self-harm, ideation, or risk to others, adhering strictly to Lyra’s risk protocols.

Manage emergency interventions and coordinate with local emergency services or internal senior clinical leads when high-risk situations are identified.

• Clinical Intake & Triage

Conduct detailed clinical intake interviews to assess the user’s presenting concerns, history, and level of psychological distress.





Evaluate the appropriateness of short-term counseling versus higher-acuity care pathways based on the clinical assessment.

Utilize internal decision-making frameworks to assign clients to the most suitable professional within the in-house team or partner network, matching based on specialty and language preference.

Accurately evaluate clinical needs to evaluate whether care should be provided within a structured, short-term framework.

• Delivery of Clinical Sessions

Provide high-quality, professional counseling and psychotherapy sessions to clients within a structured, short-term framework.

Utilize evidence-based interventions (such as CBT or solution-focused therapy) to address client queries and specific mental health concerns.

Ensure all clinical sessions are workplace-focused when appropriate, helping the service user improve their level of functioning and productivity.

Maintain accurate, contemporaneous clinical notes for every session, meeting

📌 Intake Clinical Counsellor (Mumbai)
🏢 Lyra Health
📍 Mumbai