Role Purpose

With minimal guidance, act as part of a team to process transactions in accordance with Service Level Agreements. Follow appropriate accounting, finance and/or Human Resources policies and procedures in assigned function. Identify discrepancies, explicit errors, and perform root-cause analysis on payroll, benefits and HR transactional activities within HRSS. Lead the continuous improvement of all areas in process scope. Contribute to the tracking and report specific Service Level Agreement requirements and metrics.

Key Accountabilities

• Timely and accurately process payroll and vendor payments
• Be the SME (subject matter expert) for payroll and related systems
• Provide customer support to Hotels, Reservations, and corporate teams for escalated issues, identifying trends and future opportunities.
• Independently troubleshoot payroll inquiries and notify manager of options to resolve challenges
• Independently work with payroll and other vendors to ensure that all services are delivered to agreed costs and Service Level Agreements.




• Independently identify process/system challenges including resolving system-wide user issues with vendor.
• Ensure that all processes meet internal audit standards as well as SSAE standards, working to support any external audit requests.
• Assist system users with entry, audits, and reconciliation. Independently own error research, identify discrepancies, clear errors, and perform root-cause analysis to make recommendations for system/process changes or payroll transactional activities to prevent recurrence. Escalate issues as needed with suggestions for resolution.
• Working with the AMER HR team, Compensation and Benefits, and the Global HR Shared Services team, identify opportunities to facilitate process improvements to deliver improved efficiency and effectiveness. Drive change through communication, documentation, and feedback.
• Independently create ad hoc reports as needed outside of standard as requested. Use rep

📌 Specialist HRSS (Gurugram)
🏢 IHG Hotels & Resorts
📍 Gurugram