Inviting applications for the role of Service Delivery Lead - Insurance

We are seeking a strategic leader to institutionalize knowledge transfer (KT) for transitions and steady-state operations, and establish robust knowledge management (KM) practices for London & Llyod’s portfolio in insurance unit. The role will partner closely with business leaders, delivery, transformation, and HR to deliver measurable outcomes: faster time-to-proficiency, lower dependency risk, improved client experience, and higher productivity.

Responsibilities
Knowledge Transfer & Knowledge Management

• Lead & Implement KT frameworks and methodologies ensuring smooth transitions
• Track KT outcomes (KT completion %, leakage defects, time-to-independence, hypercare success)
• Establish and drive knowledge management practices for new accounts or teams, including training solutions for current clients.

Measurement & Reporting
• Track, govern and highlight risk and create mitigation plan related to Learning Paths during training, documentation (SOP, Process Maps, Controls), Assessments, Handson




• Track training effectiveness using feedback, assessments, and business metrics.
• Report progress to vertical leadership and propose improvements based on data insights.
• Create dashboards for customer and internal visibility

Stakeholder Management
• Engage with vertical heads, delivery leaders, account managers, and global L&D; teams to align learning priorities and solutions.

Qualifications ,Preferred Skills & Experience:
• Experience in providing Insurance Training for Broker Services/ Lloyds of London
• Strategic thinking and problem-solving abilities
• Ability to work collaboratively with diverse teams
• Strong organizational skills and attention to detail
• Ability to manage multiple projects simultaneously
• High level of adaptability and flexibility
• Proficiency in leveraging tools and technologies to improve training effectiveness and knowledge management

📌 Service Delivery Lead-Training (Noida)
🏢 Genpact
📍 Noida